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What does the Guarantee consist of? Photogravures Chile guarantees the quality and purity of the Silver metal (Law 925 in chains and Law 950 for national jewelry) Photoetched Chile does not grant the right to legal withdrawal in personalized products, we publish this and make it official according to consumer law 19,496 What Does the warranty cover? Fotograbados Chile will repair or replace any product during the duration of the legal guarantee of 3 months, in the case of verifying under evaluation of the technical team that the product has a defect in the material or that it has originated in the manufacturing process without use. .- In the event that we send the incorrect or defective product, we will cover the shipping costs of the replacement of the shipment of the product that is generated for its replacement.- In case of errors generated by Fotograbados Chile at the time of manufacturing, such as; incorrect editing of images, spelling in the manufacture of names or making engravings. What is not covered by warranty? -This guarantee does not cover damage to jewelry caused by accidents, blows, cuts, pulling chains and bracelets, deformation, misuse and abuse, modification, attempted repair by third parties, negligence in use after purchase and common wear and tear Produced by daily use, as well as errors or failures when following the instructions for the care of the articles.-It does not cover within the guarantee if the client chose within the personalized products, medals, bracelets, necklaces of incorrect size. Personalized items cannot be returned unless there is a factory fault. (Factory defects are attributable to the defective piece from its origin, without use. -Does not cover damage by PH of the skin in jewelry such as; chains, bracelets, medals, earrings. The darkening of the silver is due clearly to the PH of the person or dirt of the piece Damages due to the use of chemicals, such as perfumes, chlorine, sweat or wear due to use, this is attributable to the use and care of the piece and not to a factory fault.- No cut chains are changed.-The guarantee granted will not be applicable to those problems, defects or failures derived from a fact attributable to the consumer-Products on offer cannot be returned.

Can a Silver Jewel be turned black? Yes, it is the product of tarnish caused by the interaction of Silver Jewelry with certain elements such as oxygen or sulfur, as well as with certain acids: chlorine, grease, sweat (PH), perfume, alkaline agents and salinity. Do not store jewelry in boxes with foam. To preserve the jewelry they can be stored in a separate ziploc bag. For cleaning you can go to the store located at Balmaceda 489 of 404, if the purchase was made online or in store there will be no additional cost. Products made to order Products made to order do not have any type of change, the client accepts the creation and development of these with their approval, taking responsibility for the result. If there is any variation that is not present in the production agreement, Fotograbados Chile is committed to repairing the product to the satisfaction of the client.

What is the procedure to request the guarantee? 1. Review the published policies to verify if the guarantee applies2. Send an email to chilefotograbados@gmail.com or a message to our WhatsApp +56975532520 with the details of the problem, name, purchase order number.3. Once reviewed, we will give you a solution within 5 business days.4. The solution options are: Repair, replacement or money back

Changes (if applicable)

We only replace items if they are defective or damaged from the factory. If you need to change it for the same item, send us an email to chilefotograbados@gmail.com to give you the shipping instructions for the defective product.

Exempt Assets

The following goods are exempt from refunds:

Gift cards (gif cards).

Products to order (manufactured according to measurements or photographs provided by customers or in products of special manufacture)

DISPATCH POLICY

All products are dispatched through Chilexpress or Correos de Chile, who are responsible for sending the products to the requested destinations and to the requested contact. As a general rule, the packages are sent once the manufacture of the product is finished, the estimated delivery times are from 2 to 8 business days depending on the destination commune. Photogravures Chile is not responsible for delays inherent to shipping companies or external situations that prevent timely delivery. Any claim, the client can ask Fotograbados Chile to start a case with the shipping companies to manage the delivery in the shortest possible time.

All shipments are made through the company Chilexpress or Correos de Chile, for this the client receives a tracking number by email, which they must review in the respective portal of the company Chilexpress or Correos de Chile.

BUYER IN DUE WITHDRAWAL

In the event that an online buyer does not remove the shipped products from the place of dispatch, within a period of 5 business days, counted from their receipt at the respective chilexpress or post office in Chile, it releases Fotograbados Chile from all types of responsibility, from or any deterioration, damage or other similar that the ordered products could experience. This term is the one delivered by the shipping companies, so Photogravures Chile is not responsible if the client does not pick up his order.

If the order is returned to Fotograbados Chile, our sales team will contact the customer. The cost of the new shipment will be paid by the customer.